SATURDAY 22 NOVEMBER - WEDNESDAY 24TH DECEMBER 2025
A WORLD OF WINTER WONDER
VISIT SANTA THIS CHRISTMAS AT TOUCHWOOD
Santa is back in residence this year at his enchanted Christmas grotto. He’s eagerly waiting to receive wish lists and will even have an early gift for your little ones. Be sure to book online so the elves can reserve your space.
The Grotto is located in Jubilee Walk.
Sensory Friendly sessions available on 29th November, and 6th, 13th and 20th December. See options on booking calendar.
The ticket price below is per child.
Please see important information below and FAQs for more information.
£7.00 per child
November Early bird price £5
Please be advised that cancellations and refunds are not permitted. However, bookings may be rescheduled subject to availability. Any proceeds from unused tickets will be donated to our chosen charity, Little Hearts Matter.
We would advise you to book your ticket to avoid disappointment.
Walkin sessions may be available based on availability, please see board at Grotto entrance.
CHRISTMAS LAUNCH PARTY
Saturday 22nd November
The celebrations begin with our Christmas Launch Party hosted by DJ Mark! Join Santa and a very special Dame as they light up Touchwood with a spectacular Christmas lights switch-on from 4pm. Take part in the Tornado challenge to try and win yourself a prize, plus keep your eyes peeled for Yeti and the Explorer as they wander the centre spreading wintery mischief and cheer.
Please note this is a free event, and does not require booking.
The Grinch is back
Saturday 29 November, Saturday13th December,
Monday 15th December
The mischievous Grinch will be back at Touchwood once again and is taking over the whole of Touchwood…..get ready as you never know where he will pop up!
Please note this is a free event, and does not require booking. The Grinch will be roaming around Touchwood, and will not be taking over the grotto.
Jingle Bell the reindeer
Sunday 7th December
Say hello to our friendly, four legged festive guest.
Please note this is a free event, and does not require booking.
the christmas crackers
Sunday 21st December
Roaming entertainers bringing jokes and festive fun to shoppers.
Please note this is a free event, and does not require booking.
Important information
Ticket only event
Please note that this is a ticket only event, all children who wish to visit Santa are required to pre-purchase a session ticket. A babe in arms (up to 18 months) is welcome to join their paying siblings and meet Santa for free. However, please note that if a gift is required, a standard entry charge will apply.
Please make your way to the Grotto on Jubilee Walk and present your booking reference or eticket to a member of Santa’s team. Advanced booking is recommended to avoid disappointment, as we have limited spaces and key dates sell out quickly. Children must remain under the care and supervision of an adult for the full duration of the event.
Sold out sessions
If a session is shown as ‘Sold out’ - we are sorry, there will be no more tickets available for that time either to pre-purchase or on the day. Occasionally we may have unbooked sessions that are available as ‘on the day drop ins’, enquire on the day at the Grotto.
Sensory Friendly Sessions and Special Assistance
Our sensory friendly sessions are designed for visitors with sensory needs. If you require any special assistance or requests during your visit to the Grotto, please let our elves know before entering, and they will do their best to make your meeting magical.
Gifts from Santa
A gift is included for each booked ticket within the entry price when visiting Santa.
Cancellations
Please be advised that cancellations and refunds are not permitted. However, bookings may be rescheduled subject to availability. Any proceeds from unused tickets will be donated to our chosen charity, Little Hearts Matter. Due to event guidelines, we will not be able to accommodate your session if you arrive late, and the next session has begun. We will not be able to refund any missed sessions.